Is quality at the heart of your business?
Most businesses recognize the value of consistency and the need for sustained customer satisfaction but how do you get there?
Quality management systems work to join commercial vision and objectives to the design and operating processes that keep a business fit and competitive.
Willing Lightbulb is an independent consultancy, bringing to bear its experience of over 30 years gained in global organizations, the small-to-medium enterprise and business partners to the UK Public Sector, helping today's businesses deploy process improvements and sustain effective management systems.
Good communication with customers is vital for businesses of all sizes.
v.g. tick! is the web services arm of Willing Lightbulb, designing clean, modern, engaging websites and specializing in the needs of small-to-medium businesses, artists, artisans, independent professionals and organizations.
When websites fail to make the right impression, this is typically down to the lack of a clear journey between connected pieces of information. Creating an effective web-presence is a serious undertaking and v.g. tick!'s friendly and flexible approach combines web-design and social media expertise to help get your message across in a clear and straight-forward way.
Applied English develops programmes for individuals and businesses aimed at improving English language skills in speakers of other languages.
In today's global economy, proficiency in the English language opens up a wide range of opportunities. Individuals looking to take up work internationally, develop professional careers or attain academic qualifications, organizations and businesses wishing to improve staff competence; all stand to gain by investing in structured English tuition.
In addition to professional services in English tuition, a tailored course from Applied English is ideal for individuals wishing to improve their language skills for cultural pursuits, including conversation and travel.
Willing Lightbulb was formed as a new business in 2011 to focus specifically on small to medium businesses, to help them create improvements by adopting a Quality Management System. Businesses of any size, whether they are listed companies or sole traders, share common needs and ambitions which can be satisfied by a comprehensive or selective approach to principles found in formal Quality Management standards.
So, if you are contemplating business change - and really want to change - we'd be interested to hear from you and share our thoughts on how Willing Lightbulb's range of business services can help you develop a resilient and sustainable business.
Willing Lightbulb Limited
Registered in England and Wales.
Company No. 07772179
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766841 2297 (0) 44+
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Willing Lightbulb is the web presence and a trading style of Willing Lightbulb Limited.
Registered in England and Wales. Company Number: 07772179
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The majority of my professional life, over 25 years in fact, has been spent in the Financial Services Industry, in an exciting mix of operations and technology roles, with UK and international banking corporations.
I have led and designed business re-organization programmes, acquisition planning, global technology change management and have both participated in, and chaired, industry standardization committees. I am, clearly, a firm advocate of quality management and have designed quality systems with approval to international standard ISO 9001.
In 2008 I joined a leading independent healthcare group, looking at many of the strategic commercial and information governance challenges surrounding the healthcare economy and, latterly, as CTO of its technology subsidiary.
Since 1985 I have worked with and for major companies in the professional IT services sector, including a 20 year period with an ISO 9001 certified IT consultancy, focusing on business process solutions and specialist services to global energy companies. I have directed business process analyses and strategy studies, delivered recommendations, designed systems and applications with complete follow-through from implementation to delivery.
My solutions meet current business requirements and anticipated change in business needs. I've presented propositions to senior client management, both face to face and via teleconference and am proficient in business French. I have managed global projects and led service delivery teams both in house and on behalf of clients, ensuring all stakeholders remain informed in all aspects of the project, complying with quality systems and procedures. I enjoy coaching, training and mentoring staff.